1 - Customer Support
Everything you ever wanted to know about Spring Systems Customer Support Team!
Frequently Asked Questions
- General: How do I manage users under my vendor account? Can I add, modify and delete more users under my vendor?
- How does Advanced Reporting work?
- Advanced Reports - FAQ
- Error Codes and Help Section
- Fast Lane for Urgent Support
- General: How do I remove/adjust my account notifications?
- How do I access my FTP (File Transfer Protocol) folder?
- How does Advanced Inventory work?
- How to navigate to and change notification settings.
- Invoices: My invoice is showing a price of $0, what do I do?
- Macys/Bloomingdales/Bloomingdales Outlet - EDI 856 Advance Ship Notice Requirement
- Nordstrom - Updates | Q1 2025 Newsletter
- Orders: Editing Dropship PO Addresses
- Orders: How do find my orders in the Spring Systems PortalApp?
- Orders: I have an old/invalid/incorrect PO I would like to remove from the system - how can I do this?
- Orders: My order was sent but it is not showing in the system, what do I do?
- Reports: Can I generate reports for orders I have recieved?
- Service & Support Escalation Procedure
- Service Commitments
- Shipments: How do I add a deleted item or carton back to a shipment?
- Shipments: How do I edit my Ship From location?
- Shipments: How do I get my shipping labels?
- Shipments: How do I mark a shipment "do not use"?
- Shipments: How do I send an ASN?
- Shipments: How to split an order into multiple shipments?
- Shipments: I clicked “generate shipping documents”, but the labels didn’t generate - what do I do?
- Shipments: I have a bad shipment I want to get rid of, what do I do?
- Shopbop ASN Requirements
- View/Print in PDF your Orders