Frequently Asked Question

You can manage users under your vendor account if you are an Admin for that account.

To manage users, click of your name on the top right of the screen in red, and then click on Account Settings

Under Account Management, click on the Users tab to see the list of all the users under the vendor account.

If you see a yellow notification on top, you are not an Admin for your company account and must reach out to an existing TP Admin to make you one. If your company does not have any, please reach out to support@springsystems.com to complete the request.

ADDING A NEW USER

To add a new user, just click the Add New button and complete the pop up dialog box. Please note that the fields marked in a red asterisk (*) are mandatory.

The GENERATE TOKEN option can be used to send an email link to reset the password of that user to their email.

Please make sure to check select whether the user is a TP Admin or not from the drop down.

Once done, click on the Save button to complete your request.

DELETING/DEACTIVATING AN EXISTING USER

You can remove users from your TP Account by simply selecting their account and clicking Actions --> Deactivate Selected.

The accounts are not deleted from the database. You can reactivate them later by performing the same action and selecting Activate Selected this time.

If you need more assistance with anything else, kindly reach out to support@springsystems.com