Frequently Asked Question

We've listed the error codes you might receive in your email in this section, organized by number. If you need more help tracking down a specific error, please email us at support@springsystems.com.

210001 (Shipment in DO NOT USE)

• When a shipment is set to DO NOT USE, you cannot send ASNs based off on those shipments.
  This usually indicates there was something wrong with the shipment and a user marked the shipment with DO NOT USE marker.
  Please note labels are generated per shipment and it is highly advised to recheck the labels used against the shipment.
• You can mark a shipment as DO NOT USE or remove it from the DO NOT USE state by following our guide here

240001 (Duplicate Invoice Number in QuickBooks)

• This indicates that the invoice number is already present in your QuickBooks account.
  This is usually caused due to 2 reasons: if you have the invoice in your QB already, duplicate invoices or you have a different document with the same invoice number
• To fix this, please edit the invoice number on the Invoices page for the invoice to a unique new one and then resend the Invoice. Please see below an example, make sure to select your QB connection only as you do not want to send to your retailer or factor again:
  

220004 (NetSuite Invoice Initialization Failed)

• This error returned by NetSuite on sending Invoices indicates that the NetSuite ID for the PO is not matching what is present on the PO.
  
• To correct this you would have to login to your NetSuite and delete that PO, resend/push the PO to your NetSuite so that the ID can be updated in NetSuite.

120001 (Cannot connect to NetSuite)

• NetSuite endpoint is down and portalapp was unable to connect to the NetSuite App.
• Common reason why this could occur:
  • Your NetSuite project is down. Please check if the project is up and running.
  • Login Information changed. Did you recently change your credentials for NetSuite?
• This error cannot be resolved by the vendor. 
  Please reach out to us urgently on our phone 888.275.2160 Extension 1 or email support@springsystems.com with any additional information that you might have.

250003 (Quickbooks Invoice Send INVALID_GRANT)

• This is caused due to an expired token for your Quickbooks connection due to security measures.
• To fix, this all you have to do is resend the invoice but make sure you only send it to your QuickBooks connection only. Please see below an example, make sure to select your QB connection only as you do not want to send to your retailer or factor again: