Frequently Asked Question
Orders: My order was sent but it is not showing in the system, what do I do?
Last Updated a year ago
- First, contact your buyer to confirm the POs were actually sent.
- If confirmed, your buyer should provide the following information so we can research on our end. They will know what this means!
- PO number(s)
- Transmission date/time
- Receiver ISA ID
- Control number
- Note that POs can take up to 24 hours to actually send out once the buyer triggers the order, so please be patient if you are within that window!