Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Featured Knowledge Base Articles

1 - Customer Support

General: How do I manage users under my vendor account? Can I add, modify and delete more users under my vendor?

You can manage users under your vendor account if you are an Admin for that account. To manage users, click of your name on the top right of the ...

Shipments: How do I get my shipping labels?

Option 1 - Spring physically prints the labels. Charges depend on # of labels. Option 2 – Spring support team manually generates the PDF file and ...

Orders: I have an old/invalid/incorrect PO I would like to remove from the system - how can I do this?

Older or invalid POs cannot be removed from the system, for various reasons, but they can be marked "do not use", which will clearly mark them with a ...

Orders: My order was sent but it is not showing in the system, what do I do?

First, contact your buyer to confirm the POs were actually sent.If confirmed, your buyer should provide the following information so we can research ...

Shipments: How do I edit my Ship From location?

Log in to portalapp.springsystems.com and select your name on the top right. Then, select account settings. From there, locate and select the "Manage ...

2 - Retailer Setup - Trading Partner Setup ("TP Setup")

How do I add a new retailer?

Click on this link to request a new retailer connection.

3 - Billing

What is this charge on my invoice?

SUBJECT: Spring Systems Billing Overview I understand that you have some billing questions? We are glad to hear you are looking at this closely! ...

What is the "PRINTING - Automatic Online PDF License" on my Invoice?

Printing – PDF -- Spring application automatically generates the PDF file and it appears on-line. A flat fee per month will be charged for access ...

How can I update the Credit Card I have on file?

To update your Credit Card on file, simply log on to https://pay.springsystems.com/ and update your preferred payment method.

What information do I require to send a Wire Transfer or ACH)to pay my Invoice?

Here is all the information you will require: Bank info: Bank is Chase Bank (JP Morgan Chase) Route number 021000021 Account number 202501168365 ...

What do I do if I am mistakenly charged?

If you are mistakenly charged, you can reach out to billing at billing@springsytems.com by email or reach out by phone at (888)275-2160 ext 580 to ...

Welcome to the Support Center

Featured Knowledge Base Articles

Please Wait!